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Disclosure & Barring Service Logo

Accessibility statement for DBS Support Hub

This accessibility statement applies to the DBS Support Hub. 

This website is run by DBS. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

How accessible this website is

This website has been designed to be accessible. We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • you cannot skip to the main content when using a screen reader
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page
  • our website is currently only available in English and may not fully meet accessibility needs for Welsh and Irish speakers

Disclosure & Barring Service are responsible for making sure it meets the accessibility regulations. We will update the statement when issues are fixed or when we expect them to be fixed.

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: dbssupport@teamhgs.com

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 7 days.

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

DBS is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard and is compliant.

Preparation of this accessibility statement

This statement was prepared on 12 September 2024. It was last reviewed on 19 November 2024. 

This website was last tested on 5 August 2024 against the WCAG 2.2 AA standard.

The test was carried out by Synthetix Ltd. It was tested using automated testing tools by our website team.