I've tried to pay online for my basic DBS check, but it says there is a problem with the system.

Please try again in a few hours. You will need to sign back in to your GOV.UK One Login and apply again for your basic DBS check.

No money should have been taken from your card.

If you think money has been taken from your card, please email CustomerServices@dbs.gov.uk with the following information:
* your name
* the payment reference number on the payment confirmation email
* the date and time of the payment
* the first 6 digits and the last 4 digits of the card number you used