Customer Services

Call DBS Customer Services:
03000 200 190

Minicom:
03000 200 192

Welsh language:
03000 200 191

International:
+44151 676 9390

If calling us, you will be asked to provide the following information:

* Full name
* Address declared on the application form (including house number and postcode)
* Date of birth

Contact DBS customer services by post:

DBS customer services
PO Box 3961
Royal Wootton Bassett
SN4 4HF
United Kingdom

Email:
customerservices@dbs.gov.uk

If emailing us, please provide 5 pieces of information, this must include:

* Full name
* Address declared on the application form (including house number and postcode)
* Date of birth

And two of the below:

* DBS Application reference number
* National Insurance Number
* Position applied for
* Employer Name
* Place of Birth (town/city and country)
* DBS certificate reference number
* Passport Number
* Driving Licence number
* Previous address